Shipping & Returns
Natural Macadamia uses Sendle, Fastway and Australia Post to deliver goods locally and internationally. We aim to ship your order within 24hrs, delivery times vary by location.
Standard Delivery Within Australia:
AUD$9.95 (or FREE for orders over $59)
NZ + North America + Asia + Europe:
AUD$14 Flat Rate (or FREE for orders over $99)
Rest of World:
AUD$14 Flat Rate
Customs and Import Charges: Depending on the value of your order and the destination country, you may be charged import or customs charges. These charges are imposed by the destination country and we are not able to control or estimate any applicable fees or charges. Any applicable charges are the responsibility of the person receiving the parcel, and are not included in the cost of delivery. Please check with your country’s customs service if you need more information.
Delivery dates specified in any acknowledgement of order or elsewhere are approximate only and are not of any contractual effect and the Company shall not be under any liability to the Customer in respect of any failure to deliver on any particular date or dates. Unless otherwise expressly agreed the Company may effect the delivery in one or more shipments. Each shipment shall be treated as a separate contract.
Delivery of each order shall be to a single address as advised by the Customer unless otherwise agreed by the Company. Goods are dispatched by the Company’s carrier, the cost of which is born by the Customer, unless otherwise specified. Goods dispatched by special delivery of whatever kind at the Customer’s request are subject to a delivery surcharge.
If the Customer refuses or fails to take delivery of the Goods ordered, the Company shall be entitled to terminate the contract with immediate effect or to dispose of the Goods as it may determine and the Company reserves the right to retain from the Customer 100% of the total price of such goods (including GST).
Shortages and damages in transit must be notified to us no later than 3 working days after receipt of the Goods. The Company will not accept any claims after this time.
Goods must be signed for as damaged, parcels pilfered or broken open. Generally signing as "not examined" will not be concise enough or sufficient to make a claim. Non delivery of Goods must be notified to us within 5 days of notification of dispatch. Failure to adhere to these terms may jeopardise any claim with our carriers.
The Company shall be under no obligation to accept returned Goods (unless such Goods breach any warranty or are found to be faulty) but may in its absolute discretion do so by prior agreement with the Customer. If the Company does so agree then the Customer must return such Goods at its own cost and provide the Company with details of the relevant invoice. The Company reserves the right to retain a handling charge of 30% of the invoiced value of the returned Goods
For the avoidance of doubt the Company shall not be responsible for the acts or omissions of any carrier.